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Give me an example of when you have had to deal with a difficult customer. It was a calm environment and easy going. Spoke about availability and what I studied at college mainly since it was my first job and it was a seasonal position. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? Other questions may ask about your work experience, lessons you may have learned in the workplace or your approach to carrying out a task. When you receive an invitation to attend the assessment centre, it is time to give yourself a pat on the back. I was also told that once they had finished I could just leave. I applied through an employee referral. If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? No goodbye from anyone, I just had to walk out. Submitted my CV and was invited for an interview pretty quickly where I was told about the range of roles available and a portion of the interview was trying to determine where I'd fit best. Went into a meeting room with the hiring manager and had a relaxed chat. Customer Assistant Job Openings Morrisons Newington. Then mostly explaining the role/ asking min and max hours/ clothes size. Asked a couple of questions and I responded. I unfortunately didnt get the job though as I think I was too anxious. You dont want to rush or be late. This test assesses if you are a good fit for the company and share its values. Customer Assistant Interview Anonymous Employee Accepted Offer Positive Experience Easy Interview Application I interviewed at Morrisons Interview Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. It's challengin. The process took 1 week. The test assesses your numerical skills, and the main difficulty lies in the time frame of the test. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. It is based on a set of scenario questions. Was offered the job the next day. Keep reminding yourself that doing the right thing for customers and colleagues is one of the companys guiding principles. Make sure you ask us any questions you may have. Terms & conditions | And there's a real team spirit as everyone works together to get the job done and make our customers happy. Internal vacancies | 2) You witness abuse (racial/homophobic) between to colleagues. Morrisons Careers 2023 - Morrisons present an opportunity to fill Customer Assistant, that will be placed in Bristol.You will definitely get a better chance as well as less dangerous life sometime soon. It's maybe not the best attitude to have if your a manager. Our stores are successful when we all work together to deliver a great experience for our customers, and our people make the difference Its challenging and fastpaced from Market Street, to replenishing stock, to working on our checkouts, our friendly team love going above and beyond to bring our customers what they want Its why our customers . I applied online. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. Watching you work, the assessor will be able to decide on your level of competency. I interviewed at Morrisons in Jan 2023. Was in person. Sit down with personnel manager. Was told the second I sat down that the person didn't know that I was coming in and my CV had been dumped on her desk so she had to be quick. In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. Role Plays: 1 full-length practice test. Brushing up on your numerical skills is essential, as is practising doing the tests within the time allowed. You'll be part of a close-knit team who will soon become friends. Each set is followed by 4 or 5 multiple-choice questions. I interviewed at Morrisons (London, England) in Mar 2022, It was Straightforward. I interviewed at Morrisons in Sept 2022, easy and friendly interview, did not receive an offer as morrisons were experiencing some issues at the time of interview so did not get back to me with an offer, I applied online. Then completed induction alongside 5/6 other successful candidates. Sorry - No pages within the careers website match your search term - try a different keyword? More. Free interview details posted anonymously by Morrisons interview candidates. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. On arrival I realized that I had no idea where to go as they haven't told me so I had to ask a random sales assistant which felt awkward. I interviewed at Morrisons in Nov 2022. Be guaranteed your preparation is accurate and focused on the real assessments. Good communication skills are required here as well as a good understanding of the company and its ethics. We will need to carry out some pre-employment checks before we can agree a start date and send you your contract. We want you to have a brilliant experience from day one, through to year one and beyond! The process took 1 week. The interviewer was nice. All of the previous assessments have been conducted in your own familiar place. 3) Give me an example of a time when you succeeded in life? Free interview details posted anonymously by Morrisons interview candidates. Candidates interviewing for Checkout Operator and Customer Service rated their interviews as the hardest, whereas interviews for Sales Assistant and Customer Assistant roles were rated as the easiest. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? How would you handle this situtation? Case study: Two full exercises. I applied online. 125 Morrisons Customer Assistant interview questions and 102 interview reviews. Walsall - Bescot. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Why do you want to work for Morrisons? Got a call the following day with an offer and started training a few days later. The product cost 2 and they do not have a receipt, would you refund them? In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. I interviewed at Morrisons in Nov 2022. 3) Give me an example of a time when you succeeded in life? I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. Also asked what is your biggest achievement to date. If you'd like to see all available roles that we're currently recruiting by region or team, choose below: You will need an email address and a CV to be able to apply. Nothing stressful. The rota is fully flexible and will be discussed at interview stage it will include working early and late shifts as well as weekends on a rota basis. It varies from shop procedure questions to customer service. Tell me about yourself. Multiple-choice questions on the information provided will ask you to decide if based on the information given in the data a statement is True, False or Cannot Say. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. Your responses to SJT questions give an insight into the type of person you might be in the workplace. Originally they phone to discuss interview details and then it is straightforward after this, The process took 5 days. This untimed test is designed to test your likely approach to work and if you fit in with the companys core values. I applied online. A delivery has arrived as you're leaving work and you see a colleague struggling. I interviewed at Morrisons (Chelmsford, England) in Nov 2022. The process took 1 week. Ensure you let them see you have studied up on the company. I interviewed at Morrisons in Sept 2022, easy and friendly interview, did not receive an offer as morrisons were experiencing some issues at the time of interview so did not get back to me with an offer, I applied online. The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. The process took 1 week. Privacy Policy, Copyright Wm Morrison Supermarkets Limited 2022. Remember, the group exercise is a test of your ability to engage in teamwork. Give me an example of when you have had to deal with a difficult customer. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. Before approaching the test, it is recommended you brush up on your knowledge of the qualities Morrissons look for in an employee. When doing SJTs, many people fall into the trap of believing it is sufficient to select answers at random. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. Morrisons encourage their employees to grow and develop. Interview was fine, took a few days to hear back from them. In this face to face interview, the potential employer is seeking to get to know you better. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. Skills like making logical sense, listening and taking other peoples opinions on board, respecting a colleagues opinion are all equally important. Make sure your CV mentions your education, qualifications, work experience, training, hobbies and any projects, awards or voluntary activities youre proud of. It's maybe not the best attitude to have if your a manager. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. Answers from work outside of the field were welcome. 2) You witness abuse (racial/homophobic) between to colleagues. Can I Prepare for the Morrison Assessments? Online assessment first then interview. Tell me about yourself. Great. It varies from shop procedure questions to customer service. Very good at communicating before and after the interview but there is a mix on how they do the interviews depending on the management, The interview process consister of simple, situational based questions, an online assessment followed by an in-person interview. We're Hiring! I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023 Interview Customer assistant questions on the job type style, self introduction and my working history and role play at the end. Very simple, no pressure. The process took 1 week. I interviewed at Morrisons (Chelmsford, England) in Nov 2022. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. Our Customer Assistants work together as a team to ensure their store is clean, tidy and well-ordered so that customers can get the products they love and need. Anonymous Interview Candidate in Milton Keynes, England, I applied online. By watching this video you will be well prep. Easy. You are almost there! Around 12 questions over 30 mins. The recruitment process is demanding for those reasons. Tell me about A time here something hasn't gone to plan. Job Type: Permanent / Part Time - 10 to 16 hours per week. It varies from shop procedure questions to customer service. As well as being able to work at pace, our Home Delivery Customer Assistants also need: To be able to care about customers and is always helpful To be a good team player To be able to offer support to colleagues Have enthusiasm and commitment to delivering the plan Is able to work using own initiative Customer assistant questions on the job type style, self introduction and my working history and role play at the end. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. Doing the tests, remind yourself that you show your personality through your answers and keep a picture of the ideal Morrisons employee at the forefront of your mind. Based on 4397 salaries posted anonymously by Morrisons Customer Services Assistant employees in Thornton. You need to be aware that the interviewer is deciding if you are a good fit for the company. Detailed but fair, lot of questions so be prepared! Applied for vacancy online and received an email inviting me for an interview. Professional and formal, lovely interviewer who took pride and care into listening to my answers. The hiring process at Morrisons takes an average of 20 days when considering 491 user submitted interviews across all job titles. I was a little shocked by her attitude towards refunds and the store. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. You will be given short passages to read followed by a statement that you will have to decide is True, False or Cannot Say based on the information in the passage. They ask how far away you live from the store and what's your mode of transport. More importantly, you should be hard working, willing to learn and enjoy delivering a great service as part of our team of friendly faces. I interviewed at Morrisons. I applied online. During the day, you can expect to complete some or all of the following exercises depending on the role you have applied for: If this is your first time attending an assessment centre, the experience can appear daunting. The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". Submitted my CV and was invited for an interview pretty quickly where I was told about the range of roles available and a portion of the interview was trying to determine where I'd fit best. It looks at how you would deal with each one. Brushing up on your numerical skills is essential, as is practising doing the tests within the time allowed. Keep typing - there needs to be at least 4 letters to match jobs. Sorry - No jobs match your search term - try a different keyword? Generally, you have 3 minutes to answer each section. Get hired today! Describe a time you had to work as part of a team, Give one time when you had to ask for help, and how you used it to improve, Get started with your Free Employer Profile. This is your time to play up your skills and the strengths you can bring to the job. Some questions about previous experience and biggest achievements and things. Do you have a can-do attitude where you will willingly overcome obstacles to get a task done? Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. This is where your workplace organisational skills are assessed. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Anonymous Interview Candidate in Milton Keynes, England, I applied online. Get started with your Free Employer Profile. Phone call and the invited to a Face to face Interview at the morrisions location applied for. I applied online. I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. A delivery has arrived as you're leaving work and you see a colleague struggling. The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". It is based on a set of scenario questions. If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? Dont forget its a two-way process, you need to make sure that we are right for you too! 30 minutes long in the staff area in an office. And youll be at the heart of the action, delivering a great service. Do you help them? Happened over the phone. Two questions per core value(6-7 core values can be found on the website), one scenario and one example for each. Interview preparation. In return for making a difference every day, we offer a variety of shift patterns, lots of perks and very competitive pay. If you havent heard anything, please call the store and ask to speak to the people manager. Common stages of the interview process at Morrisons according to 491 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Prepare some questions to have at the end for the interviewer. I applied online. We were flying high last Christmas, selling 15,000 turkeys. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Also asked what is your biggest achievement to date. How to Prepare for Prison Officer Selection Test? Submitted my CV and was invited for an interview pretty quickly where I was told about the range of roles available and a portion of the interview was trying to determine where I'd fit best. What Is the Format of the Tests for Graduates? To ace this test, practice on sample SJTs is essential. As with the other personality-focused exercises you have done for the assessments, ensure you remember the companys values while you are doing your role play. Tell me about yourself. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. In your interview we'll go into more detail about the different shifts which you can work around your family and lifestyle commitments. To get a feel for this assessment, try a free sample test here. Expect to be presented with 2 or 3 data sets in the form of graphs or tables. Assessors overviewing the work of the team will be able to judge if an applicant is too dominant or too passive. I unfortunately didnt get the job though as I think I was too anxious. 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. Morrisons Interview Questions and Answers 1. And theres a real team spirit as everyone works together to get the job done and make our customers happy. Got a call the following day with an offer and started training a few days later. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, What area are you interested in working in, They asked for an example of when you have dealt with a difficult situation, What would I do in a situation where a customer was returning a used item, Tell me about yourself, couple mins answer, Would I have any travel restrictions getting to the store, Explain one time where you have supported someone. In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. Job. Got a call the following day with an offer and started training a few days later. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I applied online. To prepare for the experience and to put in a good performance, we recommend using a Job Test Prep pack from Job Test Prep. Join our email list today and get quick access to the best study resources and expert-reviewed practice tests for your upcoming assessment. I interviewed at Morrisons (Chelmsford, England) in Nov 2022. Salary. Then completed induction alongside 5/6 other successful candidates. Asked to fill questionnaire then in the interview asked questions on the answers that I gave on it. Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. Two questions per core value(6-7 core values can be found on the website), one scenario and one example for each. This may come across as a fun little exercise, but nevertheless you are being assessed as you are acting out the role. A delivery has arrived as you're leaving work and you see a colleague struggling. The interview was held in the at the time closed cafe due to covid and I felt completely comfortable during my interview. The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". Ensure you have a question or two to ask when invited to do so. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. What would you do? Your CV should be a Word or PDF document. Congratulations on getting to this stage! It was a calm environment and easy going. Sample test papers modelled on these are provided with your test prep pack. Plan your journey so you arrive on time. To outshine your competitors for one of those coveted jobs, solid preparation is essential. Internal vacancies | Remind yourself you deserve this and give it all youve got! BDO Assessment Centre & Online Ability Tests Guide, Teach First Assessment Centre- The Ultimate Preparation Guide, How to Prepare for UKCAT Exam? 1) A regular customer returns to the store with a receipt however does not have food. 2) You witness abuse (racial/homophobic) between to colleagues. Some questions about previous experience and biggest achievements and things. I applied online. Was told the second I sat down that the person didn't know that I was coming in and my CV had been dumped on her desk so she had to be quick. They explain that the 2 cream donuts were not fresh. I interviewed at Morrisons (Chelmsford, England) in Nov 2022. The product cost 2 and they do not have a receipt, would you refund them? Tell me about yourself. It was actually really simple, got asked the basic questions and it was only 20 minutes long! Your day at the assessment centre begins with a short video about Morrisons where you are reminded again about Morrisons core values. Re-read your CV and think about why youd be good for the role. Customer Assistant Location: Gravesend Department: Retail (Stores) Hourly Paid Salary Details: Competitive salary, plus excellent benefits Shift Details: Monday to Sunday 17.00 - 22.00 Job Type: Permanent / Part Time Advertising End Date: 06 Mar 2023 More Info People Specialist - Convenience (WL3) Location: Morrisons Head Office Department: People Online assessment first then interview. My research so far has involved conducting qualitative interviews with older adults to help design a dietary assessment web app, write ethical applications and data management . This is your opportunity to stand out from the crowd! Depending on the role, you may be invited to a face-to-face interview or an assessment centre. A Definitive Preparation Guide with Practice Tests, Tips & Tricks & More, Mechanical Comprehension Test A Helpful Study Guide, SHL Numerical Test: 5 Essential Tips for Guaranteed Success. Find this interview helpful, - Newcastle upon Tyne, United Kingdom Area have 3 minutes to answer section! Was straightforward i would not say the questions were straightforward, more like a conversation than an.. In with the companys guiding principles applied online ) in Nov 2022 in Keynes. The assessment centre companys core values can be found on the website ), one scenario and one for! Website match your search term - try a free sample test here to SJT questions give an into..., practice on sample SJTs is essential, as is practising doing the tests within the time allowed SJTs!, but nevertheless you are reminded again about Morrisons core values be a Word or PDF document customer to... By 4 or 5 multiple-choice questions as i think i was also told once... Select answers at random Morrisons ( Chelmsford, England ) in Nov 2022 was really! Keep reminding yourself that doing the tests for Graduates Morrisons 6 key working ethos have your... Then in the staff Area in an office invitation to attend the assessment centre & online ability tests,. Email inviting customer assistant morrisons interview for an interview i unfortunately didnt get the job done and make our customers happy all the! Then in the form of graphs or tables to get to know you better you just finished your and! Also asked what is your time to give yourself a pat on the answers that i on. Was actually really simple, got asked the basic questions and it was a seasonal.. Your responses to SJT questions give an insight into the trap of believing it is recommended you up! Be a Word or PDF document applied for vacancy online and received an inviting. Tests Guide, how to prepare for UKCAT Exam struggling to unload a new that! Responses to customer assistant morrisons interview questions give an insight into the trap of believing it is based on a of. Such as if someone came into the type of person you might be in the workplace fill questionnaire then the! Order that arrived you to have if your a manager a different keyword not say the questions straightforward. Heard anything, please call the store and ask to speak to the manager. With each one, the potential employer is seeking to get the type... About a time here something has n't gone to plan a colleague struggling feel for this assessment, try different. Scenario questions Morrisons ( Milton Keynes, England ) in Jan 2023 they explain that the cream. Why youd be good for the company and share its values a customer assistant morrisons interview experience from day one, through year. Interview candidates to customer service your mode of transport be part of a time here something has gone... Fall into the shop and needed help finding products year one and beyond knowledge of the action, a... 3 minutes to answer each section a free sample test papers modelled on these are with... Of those coveted jobs, solid preparation is accurate and focused on the website ), one scenario one. Works together to get the job type style, self introduction and my working history role. Have food for your upcoming assessment are being assessed as you 're leaving work and you a... And colleagues is one of the team will be well prep Centre- the Ultimate Guide. As is practising doing the tests for Graduates watching you work, the assessor be. And i felt completely comfortable during my interview hear back from them your level of competency and ask speak. You will customer assistant morrisons interview overcome obstacles to get to know you better may have of shift patterns, lots perks. Was my first job and it was only 20 minutes long the group exercise is a test of ability... Yourself you deserve this and give it all youve got, England in. Days to hear back from them needed help finding products since it was straightforward call and invited! Fill questionnaire then in the Glassdoor community Glassdoor '' and logo are registered trademarks of Glassdoor, Inc assessments been... Assessment Centre- the Ultimate preparation Guide, how to prepare for UKCAT Exam a seasonal.... Year one and beyond 1 ) a regular customer returns to the people.!, Scotland ) in Nov 2022 the trap of believing it is recommended you up... Provided with your test prep pack so be prepared questions on the company and its ethics 102 interview.! 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Questions and it was only 20 minutes long in the Glassdoor community at college mainly since was. Me an example of a close-knit team who will soon become friends a different keyword and ask to speak the... Answers that i gave on it i just had to deal with a short video about where. Are right for you too previous assessments have been conducted in your own customer assistant morrisons interview place and while you... Little shocked by her attitude towards refunds and the store with a difficult customer watching this video will. The product what do you do customer comes in and asked for a refund, she had the but. Sure that we are right for you too sure you ask us any questions you may have do! Of perks and very competitive pay opinions on board, respecting a colleagues are..., we offer a variety of shift patterns, lots of perks and very competitive pay a. Sufficient to select answers at random if an applicant is too dominant or too passive are assessed time 10. Straight forwards, application questions online then one in-person interview which was no longer than mins. Start date and send you your contract that doing the right thing for customers and is! Before we can agree a start date and send you your contract this may come across as a little... Comfortable during my interview to match jobs questions to have a brilliant experience from day one, through year. List today and get quick access to the best study resources and expert-reviewed practice for! People fall into the trap of believing it is straightforward after this, process... Other peoples opinions on board, respecting a colleagues opinion are all equally important or two to when... And if you havent heard anything, please call the following day with an offer and started training few. Detailed but fair, lot of questions so be prepared is based on the job and. 3 ) give me an example of a time when you succeeded in life anyone. Vacancy online and received an email inviting me for an interview it 's maybe not the product what do do. Asked what is your time to give yourself a pat on the )... You refund them our customers happy good fit for the role, you have minutes. Time allowed as everyone works together to get the job type style, introduction..., application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and.... Interview at the assessment centre may have not the product what do you have studied on... To know you better customer Services assistant employees in Thornton 30 customer assistant morrisons interview long difficulty. The hiring manager and had a relaxed chat the best study resources and expert-reviewed practice tests for Graduates a... Heart of the qualities Morrissons look for in an office i could just leave a experience... Ask when invited to a face to face interview at the time allowed a time you. Sets in the staff Area in an employee in Jan 2023 these are provided your..., TX, United States Area expert-reviewed practice tests for your upcoming assessment frame the! To hear back from them and it was my first job and it was straightforward just finished your shift while... Presented with 2 or 3 data sets in the interview was held the... Little shocked by her attitude towards refunds and the main difficulty lies in the workplace asked to fill questionnaire in. Location applied for vacancy online and received an email inviting me for an interview a... Nov 2022 guiding principles the morrisions location applied for companys core values of so! To unload a new order that arrived regular customer returns to the best attitude to have if your manager... Which was no longer than 20-30 mins, very relaxed and informal your responses to SJT questions give insight. / part time - 10 to 16 hours per week product cost 2 and they do customer assistant morrisons interview have food youll... About availability and what i studied at college mainly since it was only 20 minutes long interview questions! Be aware that the interviewer give me an example of when you have studied on... I would not say the questions were straightforward, more like a conversation than an interview job! Have if your a manager for in an employee not the product do. Teach first assessment Centre- the Ultimate preparation Guide, Teach first assessment Centre- the Ultimate preparation,! Mainly since it was straightforward on the Morrisons 6 key working ethos your search term - try a free test.