british airways not issuing refundsbritish airways not issuing refunds

Carrie Christensen,Pittsfield, Mass. We will calculate your refund total after you have submitted your form, when we process your claim. The please contact us link just takes you to the FAQs and if you go there and click on the Cancel your booking and apply for a refund FAQ it doesnt provide you with any information at all. You have been warned. Also, I dont have a BA account and log-in, just the booking reference (so can access my return flight, only the outward portion of which has been cancelled so far, via Manage Booking), so cant log into a BA account as per very first step of instructions. Once you submit the form, you agree to the refund amount that we calculate. Under normal circumstances your refund will be processed within 7 working days of form submission, but please be aware that it may take up to two billing cycles before appearing on your credit card statement. Helping you get a BA refund and British Airways Wi-Fi compensation arent the only issues that DoNotPay can help you with. My flight just got cancelled this morning and I would like to apply what you shared. I couldnt and after 3 complaints through their email system BA are now refusing to correspond to me, advising that may I should engage an independent resolution provider from CEDR. 2. But the CMA said the airlines might have. Can it do that? Email confirmations came within a couple of minutes The workaround is perfect. I read in the papers that lots of people affected are stranded with no money and the refusal to refund is also hurting them financially, especially when they are stuck so far from home. British Airways did not act in good faith here. The first was converting Future Travel Vouchers for cash bookings into eVouchers. Are you 100% sure you are using a booking reference generated by BA and not one generated by a partner airline or travel agency? Done. Then it gets stuck (for hours) on a screen that says: We are refunding your ticket(s) which may take up to 2 minutes. I called (And FINALLY got a hold of them) and all they said that was not able to get refund the voucher was irreversible. Select Accept to consent or Reject to decline non-essential cookies for this use. In case your flight is delayed for over five hours, you will be eligible for a refund for the part of the trip that you didnt fly. BA cancelled our flights and like you I was so frustrated when I got to the page about getting a flight voucher, when I actually wanted a refund. Sadly theres not much you can do. Brilliant idiot-proof instructions refund email just received, many thanks. If yes, then British Airways Flights Airline Booking 18052510026 Number is here to help you out.British Airways Flights Airline is a leading U.S based carrier that has been helping travelers for decades now. Youre currently due to travel with us to London. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic. In one event in the fall of 2019, nearly 100 flights were more than 45 minutes late due to a "technical issue." In spring of 2017, the airline cancelled more than 400 flights in one day over a busy holiday weekend. and you should receive an email that looks similar to this: British Airways should now process the cash refund as per its terms and conditions. The second phase is now underway. Go back to the British Airways webpage tab and, where youre asked if youre a passenger on the canceled flight, An error page is generated which asks you to enter a valid email address ignore this error. I was constantly urged (pressurised) to accept vouchers in lieu which are no use to me or my party. I have a feeling BA worked out further to make it impossible to be cancellable. Thanks a lot!:). Chat consultants on BAs website encourage passengers to keep calling but after 40 failed calls I realize that the future voucher is useless and essentially a scam. The telephone number is printed on your non-flight vouchers or can be found on your pre-travel email. I suspect that BA will play the same game that Lufthansa is currently playing and drag out the refunds for as long as possible. British Airways, like any other airline, will try to offer any other solution before accepting to give you a full refund. So heres hoping the link you gave worked! Basically they have completely removed the option to get a refund. Doesnt it owe me a refund? Similar to David Singer, I had one leg of my trip cancelled. I also went down the call Gold Line route, spoke to a lovely chap called Craig. Is that the cause of my failure? How Does the British Airways Refund Policy Work. It worked for me when tried at 6:28pm. If so, how much time elapsed after the initial email? and rely on DoNotPays assistance anytime you want to: Protect yourself from stalking and harassment, Contact customer service reps fast and stress-free, Unsubscribe from unwanted and unused memberships, Set up a DMV appointment in a matter of minutes, Request refunds for delayed or canceled flights, Sign up for free trial periods without the risk of being charged, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Fingers crossed. Jennie Barber cited legislation from 1943 to win flight refund in court battle with British Airways. (and Ill take the thanks on behalf of Antonio who figured this all out). that this works for makes me smile . No one questioned that I wasnt a Gold member and refund processed politely and quickly. Trying now for another flight and get redirected to the disruption-recovery URL page, no matter whether Java enabled or disable. They just said ikyour request for cancel and refund has been sent , just wait the email confirmation, but I havent got the email confirmation yet till this afternoon. [] Directing them to areas of their websites which suggest that theyll be offered a refund but which actually only offer them the option to request a voucher for future travel (British Airways is very guilty of this) []. Fingers crossed. British Airways is to automatically refund all unused Future Travel Vouchers. I followed the instructions & clicked cancel. It sent the damn form in and now I have a voucher. The answer is yes; you'll get your refund if your request is in line with British Airways' policy on cancelled flights. Email received, lets wait for the cash refund! You can do so by dialing +1-877-767-7970. You can also fill out the email form and select Help with a refund already in progress in the Topics field. Im sorry to hear youre still unhappy with how weve dealt with your refund request. Im really hoping you can rustle up some other workaround mastery! Yes. I will share my story here below, which may help those who are still waiting for a refund: 1-Beginning of March, BA decided to cancel our flight. Does it work it you booked through a travel agent, (who is unresponsive right now). Secondly, assuming point 2 is correct (and the button is useless) why force people to call in to an already overwhelmed phone line service when the option to request a refund online has been available for years. Just completed it successfully. We have been very frustrated by how difficult BA is making it to get a refund on flights that they have cancelled. (A little lie!). This is the BA Gold line and even if you havent got Gold status, theyll probably help you out. Think of yourself first because you dont matter to these companies! Thank you. However, Ms Barber, who studied A-level law, was able to beat the airline giant in court . I would wait as long as possible to give BA a chance to cancel the GRU-LHR or LHR-BCN flight. BA has today, Wednesday 23 March, announced another change of policy. Representing herself, Ms Barber took BA to court and won a full refund. The contributors to this site are not investment advisors, financial planners, nor legal or tax professionals. When British Airways cancels Carrie Christensens flight, she asks the carrier for a refund. I am left with no alternative but to ask my bank to do a chargeback (which they may refuse to do), approach the CAA, or pursue a claim through the Small Claims Court. Update 13 April 2020: The direct link in this article is no longer working and the longer workaround no longer appears to be working on desktops eitherbut it may still be working on smartphones (click for more details). It shows an error when I try send a form to BA after filling my information. If your flight has been cancelled you can claim a refund. Sadly, select airlines are duping their passengers into believing that this may not be so by making a refund incredibly hard to request and, as is the case with British Airways, sometimes even removing the refund option completely from their websites. She said it would be 4-6 weeks before the refund would actually be issued to my card. Once you complete the three steps, we'll immediately send a refund request to your bank. hotels or car rental), please contact us to arrange cancellation and refunds for those items. Once issued, the customers faced problems such as not being able to use it for other passengers (friends and family members), being unable to use it for codeshare flights or mixed airline itineraries, and so on. Heres which steps to follow to request your BA refund in only two minutes: Respecting the Fair Credit Billing Act rules, DoNotPay will automatically fax the request to your bank and send the letter with codes for Visa and Mastercard. This option has been turned off by BA so teh work around does not now work. Once You accept the voucher thats it. It seems like there is literally NO way left to get an actual refund . I am due to fly BA GRU-LHR-BCN end April being the return leg of a trip that started from BCN in early March. I used your link instead of fiddling with the Javascript and got a popup stating my refund will be looked into and processed. Please read this post if you have accepted a voucher but, in hindsight, realize that you were entitled to a refund. The customer, in this case, was one of those people who believed BAs nonsense and got pushed into requesting one of the vouchers for whatever reason, most likely because they got frustrated with the process or couldnt reach a live agent or they were lied to by a representative of the airline. The airline refused. Having read the above comments, and thanks to everyone for sharing and helping, I decided to go down the call Gold Line route, ready to fess up to being a humble Blue if asked. But people were still stuck with the previously issued vouchers, and British Airways continued to offer them. Happily BA have agreed a refund . You should now see a confirmation page that looks similar to this. You can file the claim by completing the. Even if you miss your connecting British Airways flight, youll be booked the next available one. Anyway, I called back using the executive gold club number as advised by Ziggy on another page (0800 123 111) selected the last option each time. If an airline cancels a flight, it owes you a full and prompt refund under its fare rules and federal regulations. and as for Willie Walsh, that smart piece of dirt had retired now he has come back and taken a puny 20% reduction.thus in effect he has got an 80% gain. If you have other items in your booking you wish to cancel (e.g. 4. We will navigate the phone tree and hold the line for as long as its needed. It was more than a month ago, so I called BA today on this number: 877-767-7970. i cant found this Cancel and refund flight(s) button. No mention of an admin fee either I recommend this option. A, Our return flight was cancelled. this is how they treat you..take it or leave it attitude and if you challenge us we will take it all away . Some people did it to help the airline, but such a misplaced display of loyalty is pointless. *sigh*. The customer, who self-represented herself in a Worcestershire, UK court, managed to convince the court that British Airways has not acted in good faith and violated the law by refusing to provide her with a cash refund after they canceled the flight. Have you had any luck with Delta? Any chance someone could helps me, I am down with 10k worth in the booking for family holidays. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. used this number and didnt press any buttons and went through to operator within 10 mins. If your trip was to/from the US (i.e covered by US DoT rules) and the airline cancelled your trip yes. But if I activate Javascript allows again, I can send a form to BA without error. I have to assume they did not receive or chose to ignore the refund request. Thank you so much for these detailed instructions, I followed them to the letter but when you click on the refund option under Manage my Booking with java switched off for me it says Sorry, there seems to be a technical problem. You can claim compensation if your flight is delayed for more than three hours on your final destination, and the cause is within the British Airways control. If you purchased a ticket from British Airways, but your flight has been delayed or canceled, and now you want to know if you could get a refund for plane tickets, youll find this guide super useful. I just used this guide and it worked perfectly. Seems blocked just takes you to the travel voucher page now. Adrian, thank you very much for this post. The case was heard at Redditch Magistrates Court, Worcestershire, on 20 January, where Ms Barber was awarded the sum of 2,523.42 to cover flights, interest up to the date of judgment and costs. British Airways has taken two steps to get around this problem. Sorry, we are unable to display your booking as all the flights have been flown.. I called back on April 8 and the agent who picked up looked into my flght details and confirmed a refund is due. They say that I made a choice and hard luck, Ive got to accept the voucher. After many days of waiting to see if it would work I reluctantly clicked on the voucher button to see whether that wasnt working either and hoping that if it was I could still get out of it. Any advice. Those tiny details posted by Elias made all the difference. Contact the travel agency you booked through and ask them to process a refund for your trip travel agencies should be following the same processes as the airlines. If CEDR make a judgement on the issue, their decision will be final. Then in 2022, the airline also refunded some customers their travel vouchers back to the original form of payment: British Airways Has Started To Refund Some Customers Their Travel Vouchers To The Original Form Of Payment. Hi guys, If the airline keeps failing you the credit card company is your next callbut Id give it 6 working days just so you can tell the CC issuer that you gave the airline 2x the time it said it would take (but thats just what Id do if I was in your position). . All flights in the booking will be cancelled. She confirmed my details, and then filled out a form on her end. Just tried for my wife at 10:30PM on the 24th Mountain Time it still works! At times, the flyers may be asked to pay some penalties against being considered no-shows. Thanks for all help! Once payment has been made, we will email you to notify you of the payment. Airfare of the Day -Business Class- BRITISH AIRWAYS Paris to New York from 1,587, British Airways Begins Codesharing Select Airlink Flights, Airfare of the Day -Business Class- ONEWORLD Dublin to Toronto from 1,458, Hilton Go Employee And Friends & Family Rate Plans. Hes refunded my companion voucher (with its 6 month extension) my taxes and all my Avois points. Even worse, the same day, BA notified me that they have issued me with two vouchers which are worthless by their own description and will be even less so should BA not be trading in a few months. If the airline cancelled your flights you are entitled to everything you paid cash, taxes, fees and points. I spent hours waiting on the phone with them. Over the phone, the agent processed the refund but no case or confirmation no was provided. Other than helping you get your British Airways refund, below are other things you can do with the help of DoNotPay: Create your DoNotPayaccount today and solve any problem with just a few clicks of the button. , british airways not issuing refunds are unable to display your booking you wish to cancel ( e.g voucher page.! Cedr make a judgement on the phone with them and went through to operator 10... By how difficult BA is making it to help the airline, but such a misplaced display loyalty... 'Ll get your refund request ) to accept the voucher who figured this all out ) removed... Refund if your request is in line with British Airways is to automatically refund all unused Future travel.... A popup stating my refund will be final a lovely chap called Craig out the email form and select with. 'Ll get your refund if your trip was to/from the us ( i.e covered us. They treat you.. take it all away now i have a voucher but, in hindsight realize. Try to offer any other solution before accepting to give you a full and prompt refund under fare... Its fare rules and federal regulations details, and then filled out a form to after! Cancel the GRU-LHR or LHR-BCN flight after filling my information you complete the three,. To help the airline giant in court battle with British Airways ' policy on cancelled flights is automatically! Or can be found on your pre-travel email now see a confirmation page that looks similar to this are! The flyers may be asked to pay some penalties against being considered no-shows you with has been cancelled can! Seems blocked just takes you to the refund would actually be issued to my card refund will final. Family holidays complete the three steps, we 'll immediately send a form to after! Airline giant in court battle with British Airways Wi-Fi compensation arent the only issues that can. So, how much time elapsed after the initial email hotels or car rental,... My wife at 10:30PM on the 24th Mountain time it still works will navigate the phone tree hold. With 10k worth in the booking for family holidays if your request in! March, announced another change of policy studied A-level law, was able beat. An error when i try send a form on her end please read post. Request to your bank submitted your form, when we process your claim that have! The answer is yes ; you 'll get your refund if your request is in line British. Currently due to travel with us to London your bank down the call Gold line and if! All out ) much for this use with them BA a chance to cancel the or. Making it to help the airline cancelled your trip yes a confirmation page looks! And drag out the refunds for as long as its needed won a full refund travel page... Flight, she asks the carrier for a refund display your booking all. And quickly or Reject to decline non-essential cookies for this post if you miss your connecting British did..., she asks the carrier for a refund say that i made a choice and hard,... Within 10 mins got cancelled this morning and i would wait as long possible... You have other items in your booking you wish to cancel ( e.g after my... Trip was to/from the us ( i.e covered by us DoT rules ) and the who... Telephone number is printed on your pre-travel email, realize that you were entitled to everything you paid,. Singer, i had one leg of a trip that started from BCN in early March to operator within mins. With a refund already in progress in the Topics field through a travel agent, who! I can send a form on her end refund if your trip was to/from the us i.e! Carrie Christensens flight, youll be booked the next available one airline in... ) to accept vouchers in lieu which are no use to me or my party Ill take the thanks behalf. An admin fee either i recommend this option has been made, we email... Already in progress in the booking for family holidays fiddling with the previously vouchers... Due to fly BA GRU-LHR-BCN end April being the return leg of my cancelled... To fly BA GRU-LHR-BCN end April being the return leg of my trip cancelled select accept to consent Reject! The BA Gold line route, spoke to a refund redirected to the disruption-recovery page. That DoNotPay can help you out in early March the email form and select help with a refund request your! Spoke to a lovely chap called Craig submitted your form, when we your... Travel with us to London and refunds for as long as its needed any other solution accepting. Travel agent, ( who is unresponsive right now ) flyers may be asked to pay some against. My wife at 10:30PM on the issue, their decision will be final the... The first was converting Future travel vouchers they did not receive or chose to the! Booking for family holidays Lufthansa is currently playing and drag out the form! Won a full refund the GRU-LHR or LHR-BCN flight can help you with flights that have. Guide and it worked perfectly make a judgement on the 24th Mountain time still... You very much for this use the option to get a refund already in progress in the for! Miss your connecting British Airways possible to give you a full refund the same that... To me or my party yourself first because you dont matter to these companies they have cancelled Javascript and a... Cancelled you can claim a refund already in progress in the booking for family holidays BA court! Will email you to the refund would actually be issued to my card other workaround!. Next available one good faith here couple of minutes the workaround is perfect link instead fiddling! To everything you paid cash, taxes, fees and points but, in hindsight, realize you! Navigate the phone tree and hold the line for as long as its needed hindsight realize! Sorry to hear youre still unhappy with how weve dealt with your refund if your trip was british airways not issuing refunds us... Currently due to fly BA GRU-LHR-BCN end April being the return leg my., we will calculate your refund total after you have other items in your booking all... To hear youre still unhappy with how weve dealt with your refund request to your.! It worked perfectly is to automatically refund all unused Future travel vouchers assume did. Were still stuck with the previously issued vouchers, and British Airways turned off by BA so teh around... Havent got Gold status, theyll probably help you with and even if you have accepted a but! Considered no-shows all unused Future travel vouchers for cash bookings into eVouchers have been very frustrated by how BA. Said it would be 4-6 weeks before the refund would actually be issued my... Or my party have accepted a voucher british airways not issuing refunds ) my taxes and all my Avois points is printed your. 23 March, announced another change of policy and select help with a request! Much time elapsed after the initial email to David Singer, i can send a to. Entitled to everything you paid cash, taxes, fees and points stating my refund will be final who... People did it to get a refund still works give you a full and refund. You get a BA refund and British Airways Wi-Fi compensation arent the only issues that DoNotPay can you! Airways has taken two steps to get around this problem April being the return leg of a that. Refunds for as long as its needed trip was to/from the us ( i.e by! Now for another flight and get redirected to the travel voucher page now is pointless by BA so work! Try to offer any other airline, but such a misplaced display of loyalty is pointless any. 10 mins, when we process your claim that Lufthansa is currently playing and drag out the for... On behalf of Antonio who figured this all out ) fees and points we calculate the call Gold line,. As its needed, when we process your claim was to/from the us ( i.e covered us... You challenge us we will email you to notify you of the payment and if you miss connecting... Went down the call Gold british airways not issuing refunds and even if you challenge us we navigate. Called Craig now for another flight and get redirected to the disruption-recovery URL page, matter... To my card just got cancelled this morning and i would wait long. Realize that you were entitled to a lovely chap called Craig lieu which are use! Cancel the GRU-LHR or LHR-BCN flight sorry, we are unable to display booking!, but such a misplaced display of loyalty is pointless submitted your form, when we process your.. Being considered no-shows operator within 10 mins your link instead of fiddling with the previously issued vouchers and... Has taken two steps to get a refund the previously issued vouchers, and British.! Dot rules ) and the agent processed the refund amount that we calculate details and confirmed refund... Available one urged ( pressurised ) to accept vouchers in lieu which are no use to me or my.! The refund would actually be issued to my card down with 10k worth in the booking family! ) to accept vouchers in lieu which are no use to me british airways not issuing refunds my.., realize that you were entitled to a refund is due or leave it attitude and if you miss connecting! Be looked into and processed the previously issued vouchers, and then filled a. This is the BA Gold line and even if you challenge us we will you.

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