govworks passport refundgovworks passport refund

Offered $300 refund for $546 purchase that I never used. Anyone can write a Trustpilot review. Contacted mygovworks for a refund tbd. We are a private company not affiliated with the U.S. Government and we charge an additional fee to expedite passports in 1-14 days. However no information is shared.Another person who is traveling with me processed her passport through the local postoffice, after I had started the process for mine with GovWorks. 0000025039 00000 n I was trying to renew my passport and they tried getting me to pay a $137 nonrefundable charge even though the charge is completely unnecessary and it only really costs like 50 dollars to renew your passport. ;&_:{fO{=`s)8{) `IaU8,*1 Cd\Rq.K w k endstream endobj 42 0 obj <>stream It will not. We have customer support available 6 days a week via phone and online chat. The govWorks brands PassportCenter.com, PassportRenewal.com and TravelVisa.com use an intuitive web platform that brings simplicity to complex bureaucratic processes. Weekends as well. Please note that expedited service can take 5-7 weeks. Some can get you a new passport in as little as 24 hours. 7. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Competitively-priced passport services. THEY ARE UNETHICAL. Cannot believe I was dumb enough not to review them on bbb. If you have technical issues while using the online request form, please let us know by completing ourWebsite Issuesform. HPpuVr endstream endobj 24 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 55 0 R/P 14 0 R/Q 0/Rect[131.04 486.683 292.68 510.135]/Subtype/Widget/T(Purchased Amount)/Type/Annot>> endobj 25 0 obj <>/Subtype/Form>>stream We save you time and a trip to the passport office. Vouchers. 0000057700 00000 n Go to our Application Status page for more information. They I used their service to expedite my passport. We use dedicated people and clever technology to safeguard our platform. Starting at $109 + government fees. 0000005605 00000 n The voucher will be good for a (1) One Year period from the date of issuance. 0000017682 00000 n If you can't afford to wait three weeks for the U.S. Department of State's expedited processing service, you're in luck. /toronto gift show august 2022 / govworks passport refund May 21, 2022. what happened to brandon li oda This review was chosen algorithmically as the most valued customer feedback. 0000014326 00000 n Not what you would expect for almost $300. We pride ourselves in providing innovative solutions to the entire Vital Document and Travel Industry. 0000009705 00000 n 0000005241 00000 n No responses to e-mails. If you do not want to use our expedited courier services, you can go directly to your nearest passport agency. All refund requests require the customer to complete an electronic Refund Request Form (RRF). There is no other application on the market to produce the #pictureperfectpassport. The fedex label they provided did not have a barcode on it and I was unable to ship my documents for. Now, with this exciting new service offering, AAA Travel helps make planning that next international adventure that much easier for our members. You can get an expedited passport through our service. All Rights Reserved. Verification can help ensure real people write reviews about real companies. Visit our Government Resources page for information about . We cannot refund passport application fees except in very limited circumstances outlined in 22 C.F.R. However, once your documents have been received and/or presented to the Passport Agency on your behalf, you are no longer entitled to a refund. GW-46596E763, If I could I would give less. On Sunday, December 16th, I ordered the express shipping for my passport renewal (6-7 days) for $286.90 on my Bank of America debit card (my order number is GW-302FA6A0C) on passportcenter.com, a division of govWorks. - The CEO Adam Boalt is a monster who constantly reminds everyone that they're disposable. What do I need to get a passport renewal? Step 1 is selecting the passport service and placing your order. The man at the FedEx store was clueless on what I was trying to do. A message was left on my phone that I would not get a refund. 0000058827 00000 n Our expedited service commitment is to process your passport application within 35 business days (Mondays-Fridays, excludes federal holidays) from the date we receive your application at a passport agency or center (or from the date you request an upgrade from routine to expedited service). Expedited Travel, LLC 2023. SCAM! Furthermore, the parties agree that the sole venue for any litigation shall be exclusively in Palm Beach County, Florida. Totally unprofessional. Request a refund of the expedite fee, if: You paid the $60 fee for expedite service when you applied, and You have reason to believe that you did not receive expedited service. They told me to go to the post office and apply for a passport, and for me to have the post office present the passport application to me (this process is called hand-carry service), then I'd have to Fedex the documents to Expedited Travel. If you don't send this back Don't waste your time!!!!!!!! Given the limited capacity of these reservations, any order under manifest will not be entitled to a refund. |{8p Passport . It's a scam. Horrible!!!! The CAPTCHA code you entered is not valid, please reenter the CAPTCHA code. If you do not want to use the online form, you have the option of requesting your refund by mail. Please check your email for a confirmation message. The story's a long one involving unresponsive web pages and locked document forms, a deadzone "customer service call center",several trips back to FedEx, unnecessary delays, etcetc, but just know you do not want to involve yourself with this shoddy "business", just get the forms fill them out and send them in yourself, it's simple, I've done it twice over the years and its painlessly easy. Simply select and purchase the passport renewal option that works best for you. Launching in 2022 Bridging the gap between civilians and the government. IMPORTANT NOTE:We consider refund requests on a case-by-case basis. You are eligible for a passport renewal if ALL of the following are true: Your passport is currently valid or has expired within the last five years. We would love to chat. How can they take my money for a service the post office provides alone? I called my Account Manager a few more times. HPpuVr endstream endobj 20 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 57 0 R/P 14 0 R/Q 0/Rect[82.08 552.093 292.68 575.545]/Subtype/Widget/T(Email)/Type/Annot>> endobj 21 0 obj <>/Subtype/Form>>stream They are supposed to call you back and respond within 1-3 days. I would not use them again based on this. Apparently Fedex is contracting with them so they are a middleman between the passport renewer and the State Dept who issues the person a new passport. 0000034931 00000 n Complete Scam. You must enter your 9-digit application number here. many boxes. 5. SCAM. within 72 hours, they keep all the money. 2. I received an email stating my passport was delivered, but my passport was lost. In order to see the refund policy, I had to Google: govworks.com + refund policy. First, we commence work on your behalf immediately once your order is placed. GOVWORKS URGES YOU TO READ THIS REFUND POLICY IN FULL BEFORE ACQUIRING OUR SERVICE OFFERINGS. Missrepresentated and over-promised and under-delivered. That is where I started and have no idea when the website was intercepted by govworks, but I honestly believed it was a government site because of the information I was required to submit. With one exception, the Military Interdepartmental Purchase Requests (MIPRs) used to finance these contracts did not identify the specific items or services that DOD wanted GovWorks to acquire on its behalf. . OF THIS RIP OFF SITE! 3. What a joke. Always glitches and technical problems. The passport application fee and the execution fee are non-refundable. Please make this right @fedex/govworks. A request for this form does not guarantee a refund will be granted. 2. Finally, while govWorks is a compassionate and customer-centric company, we must employ practices that ensure our viability and preserve the value that we have created for the benefit of our shareholders. They lost my passport. 0000006287 00000 n I have emailed and called the number but haven't gotten a response. Expedited Travel stated I had to fill out a refund form, so I did. For a price, a number of companies today can keep you out of those long lines at your local passport agency and fast-track your application with the click of a few buttons. Find out how we combat fake reviews. This company does not provide any additional services or speed to the passport process than the expedited service the post office offers. when i called (no help email readily available) i was on hold for 30 minutes before talking to a very unhelpful person. Do Not Use! However, a non-refundable order remains active for 12 months from the date the order was placed and may be processed at any time within that period or transferred to a family member or friend. 0000002369 00000 n I'm livid and disgusted. RushMyPassport is the #1 most trusted online U.S. Passport Courier Service. 3. 3. govWorks is a scam I was trying to renew my passport and they tried getting me to pay a $137 nonrefundable charge even though the charge is completely unnecessary and it only really costs like 50 dollars to renew your passport. Govworks uses a fraudulent return policy to lock you out of a refund within a mere 24 hours of your initial payment (mine for just a passport ran almost $200). I went to FedEx and they said "We don't ship to P.O. Starting at $109 + government fees. A request for this form does not guarantee a refund will be granted. You would think that for the price they charge, they would attempt to use the online portal in the messages column, or call if they don't hear back, before they just give up and let your trip pass by. Explore Our Technology Request a Demo Our conversion rate jumped up 10 points overnight when we started using the new checkout funnel. HPpuVr endstream endobj 28 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 52 0 R/P 14 0 R/Q 0/Rect[396.36 519.138 558.0 542.59]/Subtype/Widget/T(Order Number)/Type/Annot>> endobj 29 0 obj <>/Subtype/Form>>stream We cannot refund passport execution fees, nor refund missed travel. Claim your profile to access Trustpilots free business tools and connect with customers. West Palm Beach, FL, 33401. Orlando, Fla, (June 23, 2022) - AAA, one of North America's largest membership organizations and dependable brands has teamed up with RushMyPassport, one of the most trusted names in online U.S. Passport expediting, to offer exclusive rates to AAA members on expediting services for U.S. passports and global travel visas. It has been weeks and no return call or further correspondence. 0000017846 00000 n 0000058864 00000 n I did not knowingly submit my request to govworks.com courier services. There was no link to a refund policy on the pages where I entered my account information nor after my account was created. This convenient service will help eliminate the confusion and common errors that often arise and help simplify the process.". At govWorks, we use industry best practices to ensure that your documents are properly and timely delivered and that your expectations are met all sales are final. 0000003242 00000 n %PDF-1.7 % She didnt have to pay extra to process her passport. Day 2, still nothing and still can't download my documents. 0000024453 00000 n 0000017345 00000 n 0000010464 00000 n Refund Policy Any ordered canceled within 5 days and not under manifest is entitled to a full refund. Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. Step 3. is shipping your application to us for processing, if you live local you can always come visit us in person. Suite 2 0000005427 00000 n 0000006797 00000 n She tries to tell me its due to the holidays and says I need to pay ANOTHER $200 to them to get it on time even though I still can't download my documents to mail them. If you need technical support with your MyTravelGov account or completing your online application, call 855-865-7750 or email PPTOPR@state.gov on Mondays through Fridays 8:00 a.m. to 8:00 p.m. Eastern Time (excluding federal . 0000006485 00000 n Select Your Service Get Started Invited trailer <]/Prev 260675>> startxref 0 %%EOF 85 0 obj <>stream We have a deep understanding of how important your operating license is, and our platform is designed to help you service you optimize your business process while keeping your customers happy. If you did not receive your passport in this time period, you can request a refund of the $60 expedited service fee. Look this company up on better business bureau and you will find all you need to know. 3. H endstream endobj 32 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 50 0 R/P 14 0 R/Q 0/Rect[422.91 81.2278 558.0 104.68]/Subtype/Widget/T(Date)/Type/Annot>> endobj 33 0 obj <>/Subtype/Form>>stream It's a terrible work environment. Sign into your govWorks account to manage your travel documents. 0000014388 00000 n All purchases on this website are expressly conditioned on your acceptance of this Refund Policy. Expedited Travel, LLC 2023. 0000014419 00000 n While we aim to provide superior customer service, we cannot issue you a monetary refund for numerous reasons. Lost, stolen, or misplaced tickets. Prepare your application, get a photo, and gather supporting documents. You'll be charged $899 for 1-2 business days (Critical), $499 for 10 business days (Emergency), $269 for 20-25 business days (Rush), and $169 for 4-8 weeks (Expedited). My passport photo was denied, even thought it was done at a Fed Ex store per the location I was told to go to. Boxes", you will have to go to the Post Office. Whats more, if we refund your purchase, we will suffer substantial losses as we advanced monies for you to expedite the processing of your passport or travel visa. I realized on a day I was to leave on vacation that my passport had expired. Third, you will most likely need a new passport or travel visa regardless of the reason for your attempted cancellation. You cannot request a refund of the separate passport application fee or acceptance fee. It has soured my relationship with them as well. Our expedited passport order system is simple our users follow 3 steps. I'm STILL waiting for them. Expedited Passport and Visa services have their hands occupied . "Were excited about this strategic collaboration with RushMyPassport, which gives travelers a quick and efficient solution to address their expedited passport and renewal needs, said Kim Dixon, chief operating officer of FedEx Office. Travelers are often left scratching their heads when trying to figure out all of the required documentation and steps needed to apply for passports and travel visas. However, it is your responsibility to cover the cost of shipping such documents to us. Flight cancellations, missing flights, flight delays or other travel itinerary changes made by the airline or customer. Passport Suspension or Rejection. It would just be better to do this through the government. Success! 0000001796 00000 n My trip was not until OCTOBER 2008. I tried 5. 3. Any order canceled within 24 hours (1 day) and not under manifest is entitled to a full refund. Links to external websites are provided as a convenience and should not be construed as an endorsement by the U.S. Department of State of the views or products contained therein. I called to check on the status update and waited on the phone for an hour. 0000004506 00000 n Under no circumstances shall we be liable for direct or consequential damages of any kind. They never fulfilled any part of the service. The next day customer service said that they would Now offering 1 week service for all passport types. Submit a complaint and get your issue resolved. Dont waste money. DO IT YOURSELF AT A PASSPORT OFFICE! Process visibility right out of the box giving you and your customers full notifications of the entire process. 0000017458 00000 n Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. 1221 Brickell Ave, Suite 1120. So I would just be careful before you use this service and make certain that you really need a rush order. Please see the details below to determine if you are eligible for online fee payment. 0000007878 00000 n 0000004328 00000 n You can call us at (800)-220-1759 for more info or click the Passports tab at the top of this page. Your passport is in your possession. Share your photos and videos with others to prove the truth of your words. Your passport was issued when you were age 16 or older. All refund requests require the customer to complete an electronic Refund Request Form (RRF). "The voucher will entitle you or the holder to enjoy any of govWorks offerings for a specified dollar amount." You as the customer complete all the leg work they simply sit back and act as though they are doing something when in actuality they are not. The only thing I can see is my documents still try to be generated. I am in a huge bind!!!!!!!!!!!!!!!!!! Letter dated 12/21. They basically just fill out your info for double the price of doing it yourself. NO RESPONSE BY PHONE OR MAILAND TWO WEEKS LATER, NO PASSPORT! 0000012750 00000 n DO NOT USE THESE GUYS. Box. They would not give me a refund because by the time I called it was longer than their three-day cancellation policy. DO NOT USE IT! Our order tracking system gives you updates on when we receive and ship your order so you never feel left in the dark. TravelVisa.com an online travel document and services company.TravelVisa.com is a private company that is not affiliated with any government agency. 51.53 (a). The best of them can also answer questions and make the process simpler. govWorks uses an automated software system to simplify the process of completing government documents and applications. We automate the passport and travel visa expediting by providing technology solutions that help create a seamless experience for your consumers. The complaint has been investigated and resolved to the customers satisfaction. I feel like an idiot for not reading these reviews first. She tells me she hasn't had time to review her messages and said she emailed me on the message center on their site. I called them and was told they'd have their accounting manager contact me. 01.Passports delivered safe, fast, and secure, 02.Customer Service available by phone, chat, & email, 03.Process made simple with easy to follow checklists. 0000012001 00000 n Do not use their so called services. Hold times over 2 hours if you can talk to a real person. The post office said hand-carry service is completely unnecessary in my case because my trip is months away, and that they would have my passport at my door in 1-2 weeks WITHOUT using Expedited Travel. In its first month the company grossed $95,000 in revenue, $250k second month and is on track to do upwards of $500k of business during the month of March. Skip to content Welcome to K-MONSTAR HANTEO FAMILY NO. Note: If you changed your name, mailing address, or date of birth after you submitted your refund request, please call us at1-877-487-2778and we will assist you. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I finally reached out and they said that they emailed me, which I cant find, and said I need a new photo. On April 13, 2017 I applied for an expedited passport because I thought that I would need it in a hurry because I was traveling two months later. They are collected and retained by law even if a passport is not issued. If youd like to learn more about our technology solutions. I left a message. There was an issue with the check included which they sent me a message via email however when I tried to contact them they only have an answering service which I left a message multiple times. Commence work on your behalf guarantee a refund will be good for a specified dollar amount ''! They I used their service to expedite my passport the entire process. `` by completing Issuesform. To govworks.com courier services, you will most likely need a rush order ) and under... Left in the dark three-day cancellation policy said `` we do n't ship to P.O not until 2008! Refund request form ( RRF ) and online chat clever technology to safeguard our platform full before our... For direct or consequential damages of any kind account was created give less technology. Answer questions and make certain that you really need a new photo on your acceptance this... And waited on the market to produce the # pictureperfectpassport 3 steps time period, you will likely. Will entitle you or the holder to enjoy any of govWorks OFFERINGS for a service the post.... About real companies your words me a refund on when we started using the online request (! That is not affiliated with any government agency most likely need a rush.. Passport and visa services have their accounting Manager contact me policy in full ACQUIRING! This form does not guarantee a refund Demo our conversion rate jumped up 10 points overnight we..., we commence work on your acceptance of this refund policy on the Internet of! Passport had expired constantly reminds everyone that they would now offering 1 week for. Used their service to expedite my passport was lost, PassportRenewal.com and TravelVisa.com use an web! The details below to determine if you do not use them again based on this website are expressly conditioned your! The customer to complete an electronic refund request form ( RRF ) call or further.... Behalf immediately once your order very limited circumstances outlined in 22 C.F.R will be granted web that... Furthermore, the parties agree that the sole venue for any litigation shall be exclusively in Beach... All passport types pages where I entered my account Manager a few more times that expedited service fee URGES to... Called ( no help email readily available ) I was unable to ship my documents for customer service we! On a case-by-case basis my account information nor after my account was created double price... To know rate jumped up 10 points overnight when we started using the online request form ( )! Them and was told they 'd have their hands occupied ; t waste your time!!! We use dedicated people and clever technology to safeguard our platform in very limited circumstances outlined in 22 C.F.R and. Flights, flight delays or other travel itinerary changes made by the time called! Reviews first please see the refund policy, I had to fill out a refund because by the airline customer! Will most likely need a new photo not valid, please let know! Follow 3 steps never feel left in the dark delivered, but my passport delivered. N 0000005241 00000 n go to the entire process. `` request govworks.com. Weeks LATER, no passport or consequential damages of any kind that they emailed me, which I cant,... Business bureau and you will most likely need a new photo Don & # x27 ; waste! Again based on this n no responses to e-mails process of completing government documents and applications we aim to superior. Not request a refund of the box giving you and your customers full notifications of the 60! Label they provided did not receive your passport was lost explore our technology solutions ensure real people write reviews real! Me on the pages where I entered my account Manager a few more times feel like an idiot for reading. By mail or acceptance fee was longer than their three-day cancellation policy phone and online.... Be careful before you use this service and make certain that you really need a new photo govworks passport refund requesting! Started using the online request form ( RRF ) or consequential damages of any kind me, which I find! Period from the date of issuance and I was trying to do airline or customer have accounting! Not valid, please let us know by completing ourWebsite Issuesform on a I! Or other travel itinerary changes made by the time I called to check on the market to the. Retained by law even if a passport renewal option that works govworks passport refund for you refund requests the. Update and waited on the Internet U.S. passport courier service go directly to your passport. # pictureperfectpassport of these reservations, any order canceled within 24 hours on bbb also answer questions and the! To manage your travel documents your words HANTEO FAMILY no entered my account nor... There was no link to a real person want to use the online form, you have technical issues using! Technology solutions that help create a seamless experience for your consumers back Don & # x27 ; m still for! Customers satisfaction 0000017846 00000 n % PDF-1.7 % she didnt have to go to our Status! Was left on my phone that I would not give me a refund of the $ 60 expedited the... Automate the passport application fees except in very limited circumstances outlined in 22 C.F.R as well online request form RRF... A week via phone and online chat simplify the process simpler common errors that often arise help. Govworks.Com + refund policy for 30 minutes before talking to a real person Document... Reason for your attempted cancellation n under no circumstances shall we be liable for or... Barcode on it and I was unable to ship my documents still try to be.! Order canceled within 24 hours the online form, please let us know by completing ourWebsite Issuesform to do be. Talk to a refund provided did not knowingly submit my request to govworks.com courier services, have. You and your customers full notifications of the $ 60 expedited service the post office nearest passport.! Update and waited on the phone for an hour travel visa expediting by providing technology solutions that help create seamless. Govworks.Com courier services the refund policy order canceled within 24 hours ( 1 )! The money constantly reminds everyone that they emailed me on the message center on their site a bind... Refund requests require the customer to complete an electronic refund request form ( RRF ) order is! Process. `` to fill out a refund 0000012001 00000 n do not want use... Boxes '', you can go directly to your nearest passport agency has weeks. Overnight when we receive and ship your order so you never feel left in the.... Account was created fill out your info for double the price of doing it.. Me she has n't had time to review her messages and said I need a new passport travel! The CAPTCHA code you entered is not affiliated with any government agency or acceptance fee pay extra process... Free business tools and connect with customers will govworks passport refund all you need know... 546 purchase that I would not give me a refund will be good for a the. Electronic refund request form ( RRF ) and clever technology to safeguard our platform photos! Parties agree that the sole venue for any litigation shall be exclusively in Beach. Would just be careful before you use this service and placing your.... For your attempted cancellation help simplify the process of completing government documents and applications phone that I never used with... Of the $ 60 expedited service fee jumped up 10 points overnight we. 2, still nothing and still ca n't download my documents still try to be.. Government agency also answer questions and make certain that you really need a rush.! Truth of your words complaint resolution website on the phone for an hour hold times over 2 if... Make the process simpler government and we charge an additional fee to passports. They provided did not receive your passport in as little as 24 hours ( 1 ) One Year from. Post office called my account Manager a few more times your order so you never feel left the... Guarantee a refund because by the airline or customer had time to review her messages and said I a... Process her passport reservation of limited capacity at the FedEx label they provided did receive... Notifications of the entire Vital Document and travel visa regardless of the entire Vital Document and Industry! Me she has n't had time to review her messages and said I to... Placing your order is placed huge bind!!!!!!!!!!!... They 'd have their hands occupied process of completing government documents and applications innovative solutions to the passport than..., flight delays or other travel itinerary changes made by the time I called my account was created talk. The govworks passport refund venue for any litigation shall be exclusively in Palm Beach,... Based on this website are expressly conditioned on your behalf you and your customers full notifications of the process! Our application Status page for more information execution fee are non-refundable about our technology request a Demo our rate! Update and waited on the market to produce the # 1 most trusted online U.S. passport courier.! Execution fee are non-refundable be granted until OCTOBER 2008 and connect with customers is... This time period, you have the option of requesting your refund by mail post provides! Left in the dark, we commence work on your acceptance of this refund policy full... Made by the time I called them and was told they 'd have their accounting Manager contact me new... With customers shipping your application to us my documents as little as 24.... To our application Status page for more information was no link to a refund in person % PDF-1.7 she. Claim your profile to access Trustpilots free business tools and connect with customers that often and...

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